Strategic Account Manager
Position Summary What you'll do What you'll do The Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer services.
The Senior Strategic Account Manager role is at the heart of the Marketplace organization.
As a Strategic Account Manager, you will be responsible for growing the largest, most critical and complex cross-category accounts in Walmart's Marketplace business.
You'll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches.
If being in the front seat of driving a business is exciting, this is the role for you! This will be a central role on the Marketplace Category team.
It requires someone who is comfortable working with all levels and teams within the organization, including executive leadership.
Exceptional presentation skills and the ability to build strategic roadmaps and business plans is critical.
You'll sweep us off our feet if:
You are seller obsessed and relationship driven.
You're a visionary always looking for ways to distinguish from the competition.
You thrive in constantly evolving, fast-paced, dynamic environments.
You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
You build trust quickly and lead by influence with the ability to translate to varied audiences.
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You are creative and resilient - always looking for new ways to approach problems and drive business performance.
You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.
You'll make an impact by:
Managing strategic accounts:
Serve as a strategic consultant/account manager - accountable for driving business growth across a portfolio of strategic sellers.
Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
Overseeing business performance:
Lead annual and quarterly business planning and performance tracking for strategic sellers.
Conduct deep-dive analysis on issues effecting seller business performance and implement corrective actions.
Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
Being a trusted advisor:
Develop strong and trusting relationships with partners.
Serve as the account quarterback - working across the organization to solve issues, address pain points and implement growth initiatives.
Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
Optimizing offer quality:
Work directly with sellers to optimize their listings including content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
Driving adoption of seller services:
Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
Developing an assortment strategy and management for a specific category or department; follows processes and procedures for managing assortment quality; assists with the development of lists of assortment needs for a department or category; develops plans to address needs; records information used to assess assortment performance and opportunities.
Developing strategic marketing plans:
Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
Working cross-functionally:
Collaborate with Omni Merchant team, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
Autonomous Work:
Will be responsible for management of the above and action with limited manager oversight.
Preferred
Qualifications:
7
years' experience in Account Management, Marketing, Omni-Channel Category Merchandising, digital commerce or a related area.
E-Commerce experience strongly preferred.
Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
Strong negotiation, interpersonal and influential skills.
Detail and results-oriented with sense of urgency.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $105,000.
00-$195,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Option 1:
Bachelor's degree in Business or a related field and 3 years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
Option 2:
5 years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Business Management, Marketing, Omni-Channel Merchandising, or a related area Primary Location 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America Recommended Skills Account Management Business Management Business Planning Coaching And Mentoring Coordinating E Commerce Estimated Salary: $20 to $28 per hour based on qualifications.
The Senior Strategic Account Manager role is at the heart of the Marketplace organization.
As a Strategic Account Manager, you will be responsible for growing the largest, most critical and complex cross-category accounts in Walmart's Marketplace business.
You'll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches.
If being in the front seat of driving a business is exciting, this is the role for you! This will be a central role on the Marketplace Category team.
It requires someone who is comfortable working with all levels and teams within the organization, including executive leadership.
Exceptional presentation skills and the ability to build strategic roadmaps and business plans is critical.
You'll sweep us off our feet if:
You are seller obsessed and relationship driven.
You're a visionary always looking for ways to distinguish from the competition.
You thrive in constantly evolving, fast-paced, dynamic environments.
You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
You build trust quickly and lead by influence with the ability to translate to varied audiences.
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You are creative and resilient - always looking for new ways to approach problems and drive business performance.
You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.
You'll make an impact by:
Managing strategic accounts:
Serve as a strategic consultant/account manager - accountable for driving business growth across a portfolio of strategic sellers.
Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
Overseeing business performance:
Lead annual and quarterly business planning and performance tracking for strategic sellers.
Conduct deep-dive analysis on issues effecting seller business performance and implement corrective actions.
Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
Being a trusted advisor:
Develop strong and trusting relationships with partners.
Serve as the account quarterback - working across the organization to solve issues, address pain points and implement growth initiatives.
Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
Optimizing offer quality:
Work directly with sellers to optimize their listings including content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
Driving adoption of seller services:
Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
Developing an assortment strategy and management for a specific category or department; follows processes and procedures for managing assortment quality; assists with the development of lists of assortment needs for a department or category; develops plans to address needs; records information used to assess assortment performance and opportunities.
Developing strategic marketing plans:
Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
Working cross-functionally:
Collaborate with Omni Merchant team, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
Autonomous Work:
Will be responsible for management of the above and action with limited manager oversight.
Preferred
Qualifications:
7
years' experience in Account Management, Marketing, Omni-Channel Category Merchandising, digital commerce or a related area.
E-Commerce experience strongly preferred.
Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
Strong negotiation, interpersonal and influential skills.
Detail and results-oriented with sense of urgency.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $105,000.
00-$195,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Option 1:
Bachelor's degree in Business or a related field and 3 years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
Option 2:
5 years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Business Management, Marketing, Omni-Channel Merchandising, or a related area Primary Location 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America Recommended Skills Account Management Business Management Business Planning Coaching And Mentoring Coordinating E Commerce Estimated Salary: $20 to $28 per hour based on qualifications.
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