Front Desk Receptionist/Concierge Part-time (Friday to Sunday PM Shift 3pm-11pm)
LANDMARK VILLA LANDMARK VILLA Hayward, CA Hayward, CA Part-time Full-time Part-time Full-time $17 an hour $17 an hour Purpose As the primary first point of contact at the community for our customers through telephone or in-person interactions, the Concierge provides exemplary customer service in a friendly and professional manner.
This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families and providing support to sales and marketing and the business office.
The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.
Minimum Eligibility Requirements Successfully complete training as required by state regulations Ability to read, write and speak English Must be able to communicate effectively with residents, families, staff, vendors and the general public Must meet all health requirements, including TB Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation Must pass criminal background check Must have compassion for and desire to work with the elderly; enjoy working with people in general Resourceful and strong problem-solver Ability to work well with people under emotional or stressful situations Strong organizational and follow-up skills and the ability to manage multiple priorities Word processing, spreadsheet and email skills Previous experience answering telephones and / or in a customer service position.
Essential Job Functions Customer Service Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience Greet all visitors and answer incoming calls in a professional and respectful manner.
Reinforce Company Brand Promise; Our Family is Committed to Yours; by creating a customer experience with the highest quality.
Front Desk & Lobby Monitor entry area for visitors and guests, greet and direct as necessary Answer incoming telephone calls and resident calls, forward and take messages Receive and send packages for residents; assist with residents who request assistance with mailing letters and packages.
Manage the Lobby Monitor and ensure desk and lobby are clean and neat Create a comfortable, inviting area Assist the activity director and / or others as necessary I promoting activities with residents in the lobby.
Sale and Marketing Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member Respond to inquiries and / or tours when community relations director, executive director and resident care directors are not available Facilitate experiences/ tours of community as needed Knowledgeable and assist in supporting the marketing standards of the community Assist with duties related to the Lead Management Program Assist with assembling marketing packets as needed Business Office Assist in processing new resident and employee documentation Assist in processing payroll, account payable, accounts receivables, and other bookkeeping functions Assist in maintenance of resident and employee files and documentation while maintain confidentiality Residents Rights Ensure compliance and understanding of all regulations regarding residents' rights Other Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures The job description provides a framework for the job; other duties may be assigned as necessary.
Working Conditions (travel, hours, environment) Some weekend or after hours work.
Physical/Sensory Requirements (with or without the aid of mechanical devices) Medium work- ability to exert 10 pounds of force occasionally, and / or negligible amount pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
OSHA Category Classification II:
Potential for exposure to blood borne pathogen Job Types:
Full-time, Part-time Pay:
$17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Evening shift Holidays Ability to Relocate:
Hayward, CA 94541:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families and providing support to sales and marketing and the business office.
The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.
Minimum Eligibility Requirements Successfully complete training as required by state regulations Ability to read, write and speak English Must be able to communicate effectively with residents, families, staff, vendors and the general public Must meet all health requirements, including TB Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation Must pass criminal background check Must have compassion for and desire to work with the elderly; enjoy working with people in general Resourceful and strong problem-solver Ability to work well with people under emotional or stressful situations Strong organizational and follow-up skills and the ability to manage multiple priorities Word processing, spreadsheet and email skills Previous experience answering telephones and / or in a customer service position.
Essential Job Functions Customer Service Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience Greet all visitors and answer incoming calls in a professional and respectful manner.
Reinforce Company Brand Promise; Our Family is Committed to Yours; by creating a customer experience with the highest quality.
Front Desk & Lobby Monitor entry area for visitors and guests, greet and direct as necessary Answer incoming telephone calls and resident calls, forward and take messages Receive and send packages for residents; assist with residents who request assistance with mailing letters and packages.
Manage the Lobby Monitor and ensure desk and lobby are clean and neat Create a comfortable, inviting area Assist the activity director and / or others as necessary I promoting activities with residents in the lobby.
Sale and Marketing Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member Respond to inquiries and / or tours when community relations director, executive director and resident care directors are not available Facilitate experiences/ tours of community as needed Knowledgeable and assist in supporting the marketing standards of the community Assist with duties related to the Lead Management Program Assist with assembling marketing packets as needed Business Office Assist in processing new resident and employee documentation Assist in processing payroll, account payable, accounts receivables, and other bookkeeping functions Assist in maintenance of resident and employee files and documentation while maintain confidentiality Residents Rights Ensure compliance and understanding of all regulations regarding residents' rights Other Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures The job description provides a framework for the job; other duties may be assigned as necessary.
Working Conditions (travel, hours, environment) Some weekend or after hours work.
Physical/Sensory Requirements (with or without the aid of mechanical devices) Medium work- ability to exert 10 pounds of force occasionally, and / or negligible amount pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
OSHA Category Classification II:
Potential for exposure to blood borne pathogen Job Types:
Full-time, Part-time Pay:
$17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Evening shift Holidays Ability to Relocate:
Hayward, CA 94541:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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