Customer Service Representative
3.
3 Hayward, CA Hayward, CA Full-time Full-time $28 - $32 an hour $28 - $32 an hour 3 days ago 3 days ago 3 days ago We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Essential Duties and
Responsibilities:
Single Point of Customer Contact (SPOCC) handling 95% of all customer communication Establish and maintain strong relationships with our customers Answer and respond to inbound calls from customers and vendors Liaison between vendor and Territory managers to support customer requests Provide quotations to customers and follow-up to transition quote to a sale's order Provide accurate shipping data to customers based on availability and/or vendor's production schedules Research billing inquiries from customers and vendors Effectively communicate Bay Seal's terms and conditions pertaining to orders, returns and billing Administer and maintain contract pricing per individual customer Place and track purchase orders with Bay Seal's vendors Perform data entry, including but not limited to, Customer's order and PO's to vendors Process invoicing for specified customer(s) Manage consignment stock levels Process customer returns, establish root cause and provide preventative solutions Analyze customer drawings and PDF's to determine correct product Performs other duties as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty mentioned above satisfactorily.
Position requires an individual to have a strong background in customer service.
They must be computer literate with a working knowledge of MS Office Suite, in addition to possessing other data entry skills.
Some knowledge of ERP/Order Entry systems would be helpful.
Strong communication skills, both verbal and written, and the ability to analyze information, attention to details, and multi-tasking is also important for success in this role.
Education/
Experience:
High School graduate, or equivalent.
(Some college helpful) At least 3 years' experience in customer service.
Other Skills:
Strong English language skills required, both verbal and written Basic Math skills required Job Type:
Full-time Pay:
$28.
00 - $32.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office People with a criminal record are encouraged to apply Ability to Relocate:
Hayward, CA 94545:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Hayward, CA Hayward, CA Full-time Full-time $28 - $32 an hour $28 - $32 an hour 3 days ago 3 days ago 3 days ago We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Essential Duties and
Responsibilities:
Single Point of Customer Contact (SPOCC) handling 95% of all customer communication Establish and maintain strong relationships with our customers Answer and respond to inbound calls from customers and vendors Liaison between vendor and Territory managers to support customer requests Provide quotations to customers and follow-up to transition quote to a sale's order Provide accurate shipping data to customers based on availability and/or vendor's production schedules Research billing inquiries from customers and vendors Effectively communicate Bay Seal's terms and conditions pertaining to orders, returns and billing Administer and maintain contract pricing per individual customer Place and track purchase orders with Bay Seal's vendors Perform data entry, including but not limited to, Customer's order and PO's to vendors Process invoicing for specified customer(s) Manage consignment stock levels Process customer returns, establish root cause and provide preventative solutions Analyze customer drawings and PDF's to determine correct product Performs other duties as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty mentioned above satisfactorily.
Position requires an individual to have a strong background in customer service.
They must be computer literate with a working knowledge of MS Office Suite, in addition to possessing other data entry skills.
Some knowledge of ERP/Order Entry systems would be helpful.
Strong communication skills, both verbal and written, and the ability to analyze information, attention to details, and multi-tasking is also important for success in this role.
Education/
Experience:
High School graduate, or equivalent.
(Some college helpful) At least 3 years' experience in customer service.
Other Skills:
Strong English language skills required, both verbal and written Basic Math skills required Job Type:
Full-time Pay:
$28.
00 - $32.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office People with a criminal record are encouraged to apply Ability to Relocate:
Hayward, CA 94545:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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