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Support Specialist

IT Support Specialist
Hayward, CA
Contract 12+ months
Requirements:


  • 4+ years'' experience in the IT industry


  • 3+ years in a Customer Facing role



Preferred Skills:


  • Audio Visual user support experience.


  • ITIL v3 Foundation



Responsibilities:


  • Ensure the Service Management ticket queues are effectively managed based on priority & commitment.


  • Ensure the 1Help shared mailbox is monitored during business hours.


  • Effective management of your personal ticket queue.


  • Management of hardware and software distributed to employees.


  • Continuous observation of internal support provision, providing feedback for opportunities of improvement.


  • Onboarding of new employees.


  • Contribute to various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).


  • Supporting a multiple OS environment.


  • Troubleshooting unified communications.



Company Description:

About Ascent:


Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent's fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.


If you are ready to propel your career to new heights†read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.




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