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Store Manager - Victorias Secret - Southland - Hayward, CA

Description
The Store Manager is the driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture. The Store Manager has primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store's culture, associate engagement and "Best at Bras."
Key Responsibilities:
Manages the overall store
Leads financial growth of the store, year over year
Leads the sales floor and drives store results through the store team
Drives a primary focus on bras as the premier product differentiator and develops a "Best at Bras" culture; builds the brand by cultivating loyalty
Role models, coaches and develops best-in-class selling behaviors
Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
Ensures the operations of the store are executed with excellence
Accountable for the development of associates' product knowledge which in turn, enables high performance selling
Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
Accountable for the selection and development of top talent within the total store
Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
All leadership roles at Victoria's Secret are responsible for:
Delivering top line sales results and growing the business through business insight to action
Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
Creating emotionally engaging customer experiences, consistent with the brand vision
Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
Building and growing high performing teams
Leading change through positivity and a growth mindset
Upholding positive associate relations that lead to engagement in the brand and the team
Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
Driving operating fundamentals
Effectively managing and controlling expenses
Executing store opening and closing procedures
Creating an awareness of, and building capability in, loss prevention
Reinforcing store strategy to reduce shrink
Managing all activities related to providing a safe work environment
Understanding, demonstrating and enforcing Company values
Qualifications
Previous experience leading leaders and associate teams
Proven ability to lead a pay for performance selling team is preferred
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Demonstrates strong product knowledge
Schedule flexibility to include evenings, weekends, holidays, and non-business hours
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.



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