Airline Customer Service Agent

MALIA LUZANO



(510) 585-5417

mnluzano@yahoo.com


QUALIFICATIONS:    Experienced, creative and a professional administrative with extensive skill in office management, technical data, document research, customer service and sales.


SKILLS       

Executive Support

Strong Computer Skills

Customer Service

Self-Motivated/Self-Efficient

Microsoft Word

Team Player

Receptionist/Office Skills

Microsoft Excel

People-Oriented

Project Management

Microsoft Outlook

Cashing Handling

Highly Dependable/Trustworthy

Effective Communication

10042 KPH 10 KEY

Interdepartmental Coordination

Written Correspondences

72 WPM

Strong Organization Skills

Leadership's  Skills

11686 KPH Alpha Numeric

Hardworking Detail Oriented

Telephone Etiquette – Phone Answering/Transferring

Problem-Solving Skills

Time Management


Work

History:


Caregiver/Advocator                                                                  09/2014 – 09/2016

Individual, Sacramento, CA 95843


• Patient had Congested Heart Failure (CHF) required 24/7 care, surgically implanted a defibrillator in     January 2015 and an LVAD (Left Ventricular Assistance Device) in May 2015, and recently received a heart donor, for a heart transplant late January 2016.


Data Entry Specialist (Customer Service)                     09/2013 – 09/2014 (Contract)

Crescendo BioScience, South San Francisco, CA 94080


• Supports the lab technicians and customer service team by entering Patient Health Info (PHI) data into the lab information system (CLIMS), creating, generating and tracking various EXCEL spreadsheets, 

• and scanning PHI documents into PDF files.

• Review and scan Test Requisitions (TRs) to ensure guidelines are met.

• QA data to ensure accuracy, validity, and completeness after data entry.

• Maintain, control and archive PHI documents and in compliance with HIPPA.

• Generate Patient Letters by merging Excel and Word.         

Sales Associate 

12/2013 - 01/2013 (Seasonal) 

11/2011 - 01/2012 (Seasonal)

Macy's, Newark, CA 94560


Served/maintained a friendly and professional customer interaction at various depts. (Fragrances,   Cosmetics, Juniors, Lingerie, Men's, Accessories/Handbags, Petites/Sportswear, Children's, Housewares) 

• Performed customer service including complaints of inside sales and phone inquiries. 

• Opened and closed cash drawers and write-up bank deposit form. 

• Meeting/and or exceeding sales goal for the day.


Engineering Specialist (Technical Publications)                   

12/1997 – 07/2005

United Airlines, San Francisco, CA 94128


• Managed and ensured the on-time publications for assigned aircrafts and 22 miscellaneous manuals             at 100% on Regular Revisions in accomplishing goal targets.

• Researched aircraft documentations for aircraft maintenance, and displayed thorough practice in     editing and proofreading.

• Worked diligently with the engineering staff to provide engineering/technical services and  resolving differences of technical publications.

• Compliance to FAA regulations and policy of manual audits; resulting in spotless audits.


EDUCATION: 


Sacred Hearts Academy/Farrington

Honolulu, HI

High School Diploma


SOME COLLEGE COURSEWORK:

College of Alameda  

Alameda, CA  

Business Administration/Psychology


Vista College  

Berkeley, CA  

Computer Courses


UC Berkeley  

Berkeley, CA  

Writing Skills (Certificate)


 


 


 

  • ID#: 104344
  • Location: Hayward, CA , 94544

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