Customer Service Manager

Jowhari Trahan
Business Administrator
Oakland, CA - P. 510.606.2353 - E.

Assisting both individuals and companies in devising and reaching goals related but not
limited to industry penetration, productivity and viability. The objective is to obtain a position
in which I can utilize my strengths in business administration, customer service, and


Specialist Clerk II, Alameda County Social Services Agency; Oakland, CA - Feb
2005 - Jul 2016
* Employment and Education Counseling
* Employment Plan Restructuring and Analysis
* Creating an Education & Welfare to Work Plan
* Welfare to Work Program Facilitation
* Initiation of Non-Compliance Grant Measures
* Assistance Technician and Facilitator for G.A. Orientation (a California State Mandate)
* Community Liaison for Clients and CBO
* Processing Approved and Discontinued Cases

Sr. Sales Coordinator, Zee Medical; Hayward CA - Jan 2005 - Feb 2005
* Senior Manager of Sales for Northern California Region
* Set and Managed Sales & Sales Team Goals
* Supervised 15 Sales Representatives

The North Face Inc.,Sr. Territory Sales Coordinator; San Leandro, CA -Jan
2000- Jul 2004
* Coordinated Sales of Corporate and Government Accounts (MI, OH, IN, IL)
* Macy’s (East), Galyons, Dicks and Manhattan, Specialty Shops
* Marketing and Distribution
* Responsible for over $10 million in sales (exponential increases in growth each season)
* Sales Team Management at Trade Shows
* Customer Service Trainer

The North Face Inc., Sales Coordinator; San Leandro, CA - Sep. 1999 - Jan.
* Sales Coordinator for Mid Western TNF Territory (MI, IN, IL, OH)
* Management and Customer Services Representative for TNF Accounts
The North Face Inc.,Customer Service Manager; San Leandro, CA Oct
-1998- Jan1999
* Report to CEO of Sales for TNF Territory
* Management of CSR Team Representatives
* Creation of a Structured Training Process
* Provide Customer Service for TNF Accounts and Customers - Phone Banking
* Training Service Representatives
* Liaison Between Territory Sales Coordinators and Finance Departments
California State University Hayward, Hayward, CA - B.A. Sociology, 2001
Fashion Institute of Merchandising and Design, San Francisco, CA - Visual Communications,
Microsoft Office, PC and OS X Proficiency, Typing 50 words per minute,
Available Upon Request

  • ID#: 105394
  • Location: Hayward, CA , 94542

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