Store Associate

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From:"Shawnelle Goalder" <>Date:Mon, Oct 27, 2014 at 3:12 pmSubject:Revised Resume ( with Shawnelle Goalder) 10/27/2014
DE SHON WALLERHayward, CA 94544 · (510) 760-0174 · 
CUSTOMER SERVICE PROFESSIONAL SUMMARY 10+ Years of experience providing excellent customer service in a fast paced retail environment. Superior in interpersonal skills and proven leadership capabilities. Able to work both independently and on a team with little supervision. Strong work ethic and time management skills. Effective listening and communication skills with the ability to resolve tough customer issue in a respectful and timely manner. PROFESSIONAL SKILLS 

·         Customer billing and statement·         Accounts receivable collections·         Customer Service·         Excellent group facilitation skills·         General Office and clerical·         Typing 35 wpm·         10-key·         Data Entry·         Shipping and receiving

Nordstrom Inc.                                                                                                                                                                &nb sp;                             2010 - 2012
Customer Service
·         Performed register opening procedures including counting cash, change, and maintaining records.
·         Counted end of day sales and transferred register cash to safe at store closing.
·         Provide expert level product knowledge and answer all customer inquiries.
·         Performed point of sale transactions including processing cash, credit and/or gift card tenders.
·         Maintain professionalism while taking returns and exchanges.     
·         Personally bag all merchandise with care to customers’ satisfaction.
·         Open store credit card accounts and receive payments for existing customer accounts.
·         Maintained a clean work area around register, including restocking bags, change, and merchandise go-backs.
Cole Haan, Napa, CA                                                                                                                                                                &nb sp;                    2007 – 2008
·         Supported store logistics with the organizational aspects of shipping and receiving, inventory control, storeroom organization and related housekeeping activities.
·         Supervised a team of 3 customer support professionals.
·         Coordinated with delivery team to unload and sign for merchandise palates daily.
·         Merchandised store floor according to specs provided by corporate and maintained displays in accordance with company and store sales goals.
·         Managed restocking process to ensure appropriate sizes were displayed.
·         Accomplishments: Reorganized stock room to allow customer service team to find shoes in a timely manner for the purpose of providing excellent customer service.
WMC Mortgage, San Ramon, CA                                                                                                                                                               2005 – 2007
Funding Assistant  (Contract – Ajilon Financing)
Henry’s Transmission, Vallejo, CA                                                                                                                                                              2003 – 2005
File Clerk
Fidelity National Title, Sacramento, CA                                                                                                                                                     2000 - 2003
Escrow Assistant
Net Versant of The Bay Area, Hayward, CA                                                                                                                                             1999 - 2000
Administrative Assistant                                                                                                                                                                &nb sp;   
Education Designs, Sacramento, CA                                                                                                                                                           1997 - 1999
Data Entry Clerk

  • ID#: 107102
  • Location: Hayward, CA , 94544

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