Customer Service Coordinator

Konisita Tupou                                                                 Phone: 510 361 6834


28275 E 13 St                                                                   Email : Sitamoli22@gmail.com


Hayward Ca 94544


 


 


OBJECTIVE: A flexible, organized and detail oriented individual seeking to utilize my skills in accounting. Works well independently, as well as with group.


 


EMPLOYMENT EXPERIENCE


 


(10/2007 – PRESENT)  COMFORT INN CAL STATE EAST BAY – HAYWARD, CA


Front Desk Manager / Night Auditor



  • Checked - in/ Checked – out guests via phone and walk – in reservations 

  • Provided excellent customer service to all customers and guests

  • Processed Night Audit, which included filling payment records and  balanced room accounts

  • Inspecting rooms weekly and communicate with housekeeping staff

  • Daily accounting & Reconciliation

  • Banking and maintaining receivables current

  • Doing payroll

  • Covering front desk shifts as necessary


 


 


(5/2007) – 10/2007) Check Cashing, Western Union – Hayward Ca


Accounts Receivable



  • Billing, which is included prepares standard and customized Invoices

  • Made collection emails for past due accounts

  • Researched projects and interacted with clients ( billing / collections / payments )

  • Worked on special projects as needed


 


(03/ 2003 -12/2005) HOLIDAY INN EXPRESS – UNION CITY , CA


Assistant Manager –Front Desk/ Night Auditor



  • Checked in /Check out guests via phone and walk in reservations

  • Provided excellent customer services to all customers and guests

  • Processed Night Audit, which included filling payment records and balanced room account

  • Answered high volumes of customer phone inquiries via multiple lines

  • Manage House Keeping Department and handled complaints by finding resolution


EDUCATION


 


(09/2000-05/ 2003) CHABOT COLLEGE – HAYWARD, CA


 


~ Professional and Personal References Available Upon Request ~


 

  • ID#: 113643
  • Location: Hayward, CA , 94544

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