911 Dispatcher


Job Related Summary




  • Over 5 years’ experience as an Administrative Assistant who is proficient in scheduling with multiple calendars, booking conferences, meetings, arrange, travel arrangements, tracking and researching data from various sources, and data entry




  • 1-year experience with researching, tracking, and troubleshooting content related to games, text, news, images, video, and trends




  • Hardworking individual who is a team player, flexible and able to adapt to different tasks, and work environments




  • Passionate about learning new software, and researching new technology




 


Technical Skills:


 




  • MS Office 2003/2007/2010/2013/365(Word, Excel, Power Point, Outlook, Access, VISIO, and Publisher),




  • Database (MySQL, Access and PeopleSoft),




  • Google (G-mail, Docs, Calendar, Drive, Spreadsheet and Slides),




  • Operating Systems MS Windows 7/98/Vista/Windows 8, Mac OS X,




  • Web master Adobe (Flash, Dream weaver and Fireworks), Word Press, HTML, CSS,




  • Social Media Management Flickr, YouTube, Wikipedia, Tumbler, Google, & other Related Tools,




  • Recruiting and Research Dice, Linked-In, Facebook, Twitter and Zip Recruiter, Interviewing, cold calling, email, Boolean search, & scheduling




 


Education:


 


Bachelor of Arts in Communications, Ashford University, Clinton, IA, 2010.


Master of Arts in Education emphasis in Distant Learning with technology, Ashford University, Clinton, IA, 2012


 


Professional Experience:


 


Executive Administrative Assistant February 2016 – May, 2016


Air Liquide, Fremont, CA.


My day-to-day duties included the following: greeted guests, answer phones, arrange travel arrangements for guests and staff, schedule interviews, inform calls, customer updates, meetings using Outlook & Google Cal, book conference rooms, handle expense reports, handle incoming and outgoing mail




  • I am also responsible for processing, managing, ordering (office supplies and catering, service requests for from a ticket system), update and maintain company contact list of employees




  • My secondary duties include (preparing documents (memos, binders, entering orders, and shipping invoices), on boarding, update all emergency alert systems, and trained new hires




  • Entrusted with processing all purchasing and buying activities from invoices and air label, manage, track, and confirm all shipping deliveries with Excel and Google docs (Confirmation, Pivot Tables, V-LOOKUP and conditional formulas).




  • Responded to incoming customer support requests via email, chat and telephone




  • Assisted Hr with on boarding such as ( ordering office supplies, ordering and setting up new computers and printers, creating new hire manuals, and providing training for workday.)




  • Provided hardware (PC, laptop, projectors, and cell phone) and software (Microsoft Office, Google Docs, Excel, and Word) support for staff members.




  • Responsible for gathering information from various places and making sure that the information is accurate. I would also create an excel spreadsheet to create an expense report, track information using Filters, pivot tables, and other statically formulas for accuracy.






  • Reviewed, tracked, and documented all employee training with Google Docs records to make sure the information is up to date.




  • Created an on line manual for all new candidates and current staff members using Google Docs, and Word.




  • Provided an analysis on product information via excel (tracked shipping dates, product, sales, and carrier)




  • Reviewed and updated all employee time cards, employee information for accuracy with work day




  • Assisted with preparing Presentations, printing & binding presentations.




 


Administrative Assistant April 2015 - Jan 2016


Mizumi Technologies, San Jose, CA.


My day-to-day duties included the following: greeted guests, answer phones, arrange travel arrangements for guests and staff, schedule interviews, meetings using Outlook & Google Cal, book conference rooms, handle expense reports, handle incoming and outgoing mail




  • I am also responsible for processing, managing, ordering office supplies, service requests for from a ticket system, update and maintain company contact list of employees




  • My secondary duties include (preparing documents (memos, binders), on boarding, update all emergency alert systems, and trained new hires




  • Entrusted with processing all purchasing and buying activities from invoices and air label, manage, track, and confirm all shipping deliveries with Excel and Google docs (IE. used Pivot Tables, QOH, VLOOKUP and conditional formulas). 




  • Provided hardware (PC, laptop, projectors, and cell phone) and software (Microsoft Office, Google Docs, Excel, and Word) support for staff members.




  • Responsible for gathering information from various places and making sure that the information is accurate. I would also create an excel spreadsheet to create an expense report, track information using Filters, pivot tables, and other statically formulas for accuracy.




 


QA Tag Specialist April 2014 - April 2015


Facebook, Menlo Park, CA.


I am responsible for the following:




  • Researching, verifying, analyzing, updating, categorizing, & labeling live creation of content such as text, images, games, applications, video for accuracy.




  • Also, I am responsible for identifying and updating content that may adhered to Facebooks’ advertising policy and tracked them using Excel and quip. Furthermore, I researched all social media (Facebook, Wikipedia, Twitter, and Google+, & Google search) for updating contacting information and accuracy.




  • Used Excel extensively to filter and track offensive material to record data from various places.




  • Assisted Engineers in updating Facebook Ad policy to meet a basic standard for new team members.




  • Responsible for conducting informal reviews and classifications of keywords with team mates weekly to determine if they belong to a certain into taxonomy/bucket.




  • Assisted with the launching of Ad preferences in USA, Canada, Brazil, Mexico, & London.




  • Organized, shared, conducted meetings, booked rooms via Shared Point and Outlook with Quality team.




  • Used Facebook Chat to communicate with team and Engineers on a daily basis since policies changed quickly.




  • Assisted with Engineers testing mobile software for android to improve the Ads preferences.




  • Provided Engineers with feedback regarding advertising tool by determining and identifying bugs & common problems




  • Used something similar to Zen desk to respond and post to tickets.




 


Administrative Assistant June 2011 - April 2014


Quantice Blue, San Jose, CA.


 




  • Responsible for responding to pricing inquiries, billing invoices in a timely matter, and research client inquiries.




  • Monitored, processed, tracked shipping functions from DHL, FedEx, Amazon, and UPS.




  • Provided over the phone first level for hardware and software technical support or staff and owner remotely and on site.




  • Organized and scheduled meetings, arranged travel arrangements (hotel, flights, taxi, car rental), catering, & booked special events.




  • Processed all customer feedback from surveys and updated the data base using Excel and MySQL Also, responsible for filtering and sorting data into a more readable format by using (Pivot Tables, VLOOKUP, HLOOKUP, & Conditional Formatting)




  • Handled customer inquiries, feedback (complaints & comments), billing questions, and payment requests.




  • Processed calls, chat, and e-mail to resolve policy, scheduling and billing errors




  • Researched and monitored customer feedback from surveys, over phone, and email to determine which is a reoccurring trend of complaints.




  • Assisted with team to determine if we have a recurring trend with customer complaints with policy, schedules, and events.




  • Communicated to staff and clients over the phone, email, and chat (Forum, Blog, Facebook Chat, Google Hang outs, and Twitter)




  • Helped customers with new orders over the phone, and over the INTERNET (e-mail and chat)




  • Assisted in updating data on company web set using Dream weaver, Word Press, HTML, and CSS




  • Responsible for processing and updating customer feedback into our data base and excel; then track user feedback over time.




  • Research required information using available resources




  • Provided support with digital campaign (organizing website bugs, drafting social media posts, updating photos and videos to our Facebook/YouTube/Medium feeds, working on Word Press)




 


Administrative Assistant July 2004 – June 2011


Silicon Valley Tutorial Center (Volunteer), San Jose, CA


My day-to-day responsibilities included but not limiting to (answer phones, greeted guests, scheduling meetings, inform guests regarding their appointments, call and remind customers for updates,provide support to visitors over the phone and in person, and assist with maintaining contact list)


I was also responsible for the following:




  • Updated, sorted, research, and verified employee information from various places such as Access, MySQL, Excel (PIVOT Tables & VLOOK UP), & INTERNET




  • Compiled, tracked, credited billing invoices, & payroll






  • Archived and verified data from various departments to improve quality and care.




  • Maintained, updated data by entering new and updated product information in a timely and accurate manner




  • Configure raw data from various sources and consolidate into master data files




  • Processed and Handled customer inquiries, feedback (complaints & comments), billing questions, and payment requests.




  • Provided first level technical assistance to staff with hardware (printer, fax, and scanner) and software (Microsoft Office (Word, Excel, Outlook, and Shared Point), Mac OS X, Google Docs, and Google Calendar) via the phone, e-mail, and chat.




  • Prepared, delivered memos, expense reports, and email to the staff




  • Processed all customer feedback such as complaints by researched them with follow-up with clients.




  • Helped customers with new orders over the phone, and over the Internet (e-mail and chat)




  • Scheduled and monitored customers with other staff members to process for future client prospects via Outlook, Shared Point, and Google Cal.




  • Entrusted in assisting the owner in scheduling interviews; guide candidates through application process; posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates; and source jobs online.




  • Handle different forms of transactions using credit card reader, & PayPal




  • Assisted with updating company web set using Dream weaver, Word Press, HTML, and CSS




  • Documented all call/chat information according to standard operating procedures




  • Assisted with preparing Presentations, printing & binding presentations




  • Provided support with digital campaign (organizing website bugs, drafting social media posts, updated post, photos and videos to company Facebook/YouTube/Medium feeds, working on Word Press)




 


VOLUNTEER EXPERIENCE


 


Volunteer Coordinator, Save The Mantas, 2007 


 

  • ID#: 114621
  • Location: Hayward, CA

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