Administrative Assistant

Shannon Lavery
(510) 331-2172

Motivated Office Representative seeking to apply solid organizational and communication skills in setting where team-work and customer service excellence is number one priority
Type 65 wpm, Multi-line phones, Ten key (Alphabetically and numerically), MS-Word, Excel, PowerPoint, Outlook, Office, Data Entry, Filing, Faxing, Customer service, Privacy Compliance
Abilities: Accustomed to working in a fast paced, deadline oriented environment. As well as providing excellent customer service, Ability to work well under pressure, easily communicate and develop rapport at all levels of interactions, Ability to gain the confidence of resistant customers in numerous situations by negotiating workable solutions, Ability to maintain a positive attitude and patience handling problematic situations, Strong ability to Multi-Tasking.

Professional Experience
Valley Medical Oncology Consultants 1/2015- Present
Administrative Billing/Claims Representative:
Responsible for the timely submission of technical or professional medical claims.
Using coded data to produce and submit claims to insurance companies including physician offices, hospitals, nursing homes or other health care facility. Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid, reviewing and appealing unpaid and denied claims, verifying patients’ insurance coverage, answering patients’ billing questions, handling collections on unpaid accounts, managing the facility’s Accounts Receivable reports.

East Bay Upright MRI Hayward, CA 4/12 –12/14
Administrative Billing/Claims Representative:
Responsibilities included:
Establish and maintain patient chart information with accurate data entry, Generate and submit all billing claims either by mail or electronically for all insurances, Verify patients insurance coverage and non- coverage, deductibles and coinsurance. Obtain authorizations if needed. Reviewed EOB to Post, Adjust, or write off as stated. Recover payments for denied claims from insurance companies, Recover past due patient payments, Manage all the Accounts Payable and Accounts Receivable, Complete daily bank deposits and day sheets, Negotiate Liens settlement cases with Attorneys, Negotiate broker agreements service contracts, Process credentialing applications for major Insurances companies, Attend several webinars for compliance and guideline knowledge.

Quattro Mortgage Solutions, Burlingame, CA
05/2010 –07/2011
Loss Mitigation Underwriter
Responsibilities included:
Requested documentation from Borrowers who are looking to obtain a loan modification,
Reviewed, analyzed and verified all required income and employment verifications, Executed closing actions to ensure a timely and effective closing process, Resolved any disputes for final closing, Acted as liaison and main point of contact for internal departments and Home Owners who are trying to obtain a permanent loan modification

Wells Fargo Home Mortgage, Concord, CA 01/2009 –04/2010
Underwriting Assistant/Call Center Specialist /Prefund Coordinator
Responsibilities included:

Assisted Underwriters in analyzing and signing off all required documents including income/employment verifications for the loan closing process, Maintained customer call center and resolved an array of customer concerns and needs, Resolved any disputes for final closing

Wilmington Finance, Livermore, CA
09/2003 – 09/2008
Broker Coordinator/Underwriter Assistant
Responsibilities included:

Assisted Underwriters in analyzing and signing off all required documents including income/employment verifications for the loan closing process, Acted as main liaison between internal departments, outside vendors and account executives, Resolved any disputes for final closing

Web Service Company Hayward, CA 05/1988- 09/2003
Administrative Assistant/ Dispatcher II
Responsibilities included:

Lead Dispatch for the Service, Collections & Installation departments which consisted of 25+ drivers.

Was responsible for routing and documenting the whereabouts of all technicians throughout the Bay Area, Communicated with technicians via phone or 2-way radio, updated all customer information received into database for current client information, Track and report monthly on excessive service calls for all locations, Heavy emphasis on detailed notes for all accounts, Heavy emphasis on complete phone and radio support coverage to ensure technician safety, Provided status information for all team supervisors, Ordered office supplies, Set up travel arrangements, Booked rooms for meetings & conferences, Assisted in training of new hires, Calculated payroll and provided all benefit information to all employees, schedule weekly meetings, updated and maintained Tech/Driver information and certificates.

Education: August 2011- May 2012
• Carrington College California, City, CA- Medical Billing and Coding Certificate, G.P.A. 4.0
• Attended the 911- Dispatch Academy at the San Jose Consortium at Evergreen College San Jose and received certificate of completion

References upon Request
  • ID#: 122995
  • Location: Hayward, CA , 94541

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