Technical Support Specialist


25507 Donald Ave, Hayward CA 94544 | (510)921-2631 |


Candidate is highly motivated, solution oriented, and organized technician. IT support

specialist with years of experience in windows, hardware, software, networking, and customer

support. A team player with great communication skills who is always eager to learn and

share with others. possesses ability to retain and apply new skills and concepts. Good file and

schedule management to keep things in order.



Computer Science / Diablo Valley College


Windows and OSX

TCP/IP networking protocols

Hardware and Software

C++ and Swift programing


AA Game Design / Academy of Art University

3-D character, prop, and level design.

Concept art // Character textures

Game Theory and Concepts of level design



Hayward Area Recreation and Park District

Systems Technician II | 06/2014 - Present

Prove technical support in the operation and maintenance of 140 users, on and offsite.

Windows XP, Vista, and 7 support in hardware, networking, and software.

Microsoft Office setup, troubleshoot, and support.

TCP/IP networking in an office environment to computers, printers, and wireless devices.

Proficient with Microsoft Office and Exchange servers

Establishing and maintaining record retention system

Security installments and scheduled weekly backups


Hayward Area Recreation and Park District

Recreation Specialist II | 03/2009 – Present

Bilingual (Spanish)

Create a safe and engaging environment for participants

Supervise and ensure participant safety while enforcing district rules

Maintaining a high level of customer service and public relations

Keeping accurate records of forms, inventory, and supplies

Provide leadership and problem solving to assist participants and programs



COMPTIA A+ (In Progress)

CPR & First Aid



Aaron Ruiz \ Manager

Golden Gate fields

1100 Eastshore HWY, Berkeley, CA



Genevie Escalante \ co-worker

1918 Tampico ST, San Antonio TX



  • ID#: 124607
  • Location: Hayward, CA , 94544

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