Call Center Representative

Courtney Nelson
249 W Jackson St #212
Hayward, CA 94544
Phone Number: 510-695-7684
My Objective:  To pursue a career in an organization which will utilize my skills.

Job History:

Quantum Market Research

Phone Interviewer

July '16-Aug'16

Duties include:  speaking to potential respondents over the phone to qualify them to participate in a  group study to take place  within a specific timeframe. 

Ziff Davis

Appointment Setter/Analyst

Nov '15-June '16

Duties include:  Contacting prospects about a possible need to  upgrade their phone solution. light data entry, generated  about 3-5 leads a day or more.

Call Center Agent
Sept '13-Nov '14

Duties include:  Customer service, answering phones, light data entry work, sales. 

Customer Service Rep
Duties include:  Answer phones, basic general office duties.

Washington Mutual Card Services
Customer Service Rep/ Sales Rep
Duties include:  Maintained and managed over 100 accounts daily, assisting customers regarding their concern for their credit card. Heavy phones, typing, and some order entry. maintained consistency in sales, excellent customer service. was described as " thorough, patient, understanding, empathetic."
Clabo North America
Sept'05- Sept'06
Duties include:  Answer phones, filing, ordering supplies, photocopying, faxing, light maintenance, light typing, processed labels for shipping/receiving department, light general office work for sales department.
Captitol Investments
Telemarketing Representative
June '03- Apr '05
Duties include;  light office work, heavy cold-calling to help homeowners with their mortgage. Generated at least two to three leads a day, sometimes more. 

Collection Bureau of America
Apr '00- Feb '01
Duties include:  Calling debtor over the phone to address delinquent payments. Maintained and managed over 100 accounts daily, provided clerical abilities to file paperwork, correspondence, mail returns, postings and scannings, address corrections, indexing, and data entry.
Sears Home Improvement Products
Telemarketing Representative
Nov '99- Mar '00
Duties include:  Selling Sears products over the phone for residential customers. Exhibited an excellent phone demeanor, a great sales pitch, communication skills, and was described as energetic and enthusiastic over the phone.
Media Promotions
Telemarketing Representative
May '98- Apr '99
Duties include:  Selling Bay Area Newspapers over the phone. Maintained consistency pay, closing four to five subscriptions daily.
Hayward Convalescent Hospital
Office Assistant
Feb-Apr '98
Duties include:  Answer phones, filing, customer service. Responsible for maintaining lots of paperwork.
Western Staff Temporary Agencies
General Office/Clerical
Sept '97- '98
Duties include:  Filing, answering phones, stuffing envelopes, processing paperwork. Described as punctual, quick, and efficient.
Hayward High School- Hayward, CA
Attended Hayward High School for four years (93-97). Studied courses such as Literature Arts, Business, and other general studies.
Received certificates for Attendance, Work Ethics, Business, and the Honor Roll.
References available upon request. 

  • ID#: 126172
  • Location: Hayward, CA , 94544

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!