Lyndsay Rogers resume

Lyndsay Rogers


24438 Santa Clara St #56700


Hayward, CA 94545


42.lyndsay@gmail.com


612.867.6174


 


 


Objective To continue to attain knowledge and grow in a position that utilizes and enhances my skills, and to interact with others in a mutually beneficial environment.


 


Work Experience


 


Customer Support & Relations May 2016 – June 2016


Loyal3 Holdings




  • Handled all Tier 3 escalation calls via phone and email through Gmail and MS Outlook




  • Compiled all information through Mac System with Zendesk and Salesforce




 


Bookkeeper Oct 2015 – May 2016


Visual Image Salon - Fremont, CA




  • Gather information needed for accurate bookkeeping, enter data into QuickBooks




  • Maintain ongoing bookkeeping entries




 


Direct Support Professional Nov 2014- July 2015


Pathways to Community - St. Paul, Minnesota




  • Assist clients with developmental disabilities in their daily life by overseeing meals and chores, transportation and other activities or duties as needed




 


Listener Care June 2014 – Oct 2014


Convergys - Eagan, Minnesota




  • Verify customers calling in, assess calls and assist with account creation, upkeep, changes, and transfers




  • Maintain a professional customer service experience for all callers




 


Education


 


Received GED from Walled Lake Community High - Walled Lake, Michigan


 


Skills


 


Windows OS, Microsoft Office, QuickBooks Pro, Zendesk Ticketing Systems, Online Customer Support, Slack, Tier 3 escalations and troubleshooting, Salesforce, ID Verification, Fraud prevention


 


 


 

  • ID#: 132453
  • Location: Hayward, CA , 94545

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