Customer Service/ Administrative Assistant/ Call Center/ Retail/ Sales
Tonya J. Young
31092 Brae Burn Ave Apt. # E8
Hayward, California 94544
Cell: (510) 706-2627
Objective: To secure a position within a company that will utilize my years of customer service, management and sales experience allowing room for future development and advancement.
Summary of Qualifications:
Management, Customer Service, Sales & Administrative
Adept ability to multi-task, prioritize, superior organizational & problem resolution skills, complete assignments in a timely manner adhering to deadlines, works well under pressure in fast paced environment, Excellent interpersonal skills interacting with a diverse group of staff & clients,
Standard Office Equipment, Computer Literate, Type 45wpm, 10-key, Excellent Written & Verbal Communications
12/2011 to Present Distinguish Gentlemen Productions (Oakland, CA)
Responsible for promoting musical group Distinguish Gentlemen to aid in increasing the group's exposure in the music industry. Maintain communication via E-mail & phone with various parties. Negotiate contracts, payment & other crucial information with managers & venues regarding performances. Respond to customer inquiries, pertaining to booking the group for private events.
12/2007 to 07/2011 Private Security Service (Sacramento, CA)
Customer Service & Support to Clients via phone, fax & email. Assess the Clients Security needs, Create & Finalize Contracts for review & signing. Order equipment & uniforms, create schedules, and create agendas for meetings.
10/2006 to 03/2007 Wells Fargo Bank (Sacramento, CA)
Phone Banker I
Inbound Call Center assisting Wells Fargo Account Holders with managing & maintaining personal bank accounts. Assess customer's financial needs, recommend products & services. Order Checks, Debit/ATM Cards, Process Pay Day Advances, Update Personal Information & Open New Accounts
07/2006 to 10/2006 Hampton Inn Hotel (Sacramento, CA)
Director of Sales
Increase property profitability by pursuing & organizing Group/Corporate Sales, created proposals & submitted bids. Finalize contracts for signing. Create monthly/yearly budgets for projected business; create special rates & packages for events. Responded to telephone, fax, Email & written correspondence for rates/reservations. Assist with the management of the Front Desk & Staff
09/2002 to 06/2006 Superior Court of California, County of Alameda (Hayward, CA)
Deputy Clerk/ Legal Processing Assistant II
Manage a daily calendar for Civil Trials, Pre-Trials & Demand for Jury Proceedings. Enter confidential documents & information into Domain. Sort incoming mail; assist the public & attorneys with inquiries regarding case proceedings in person & via multi-line phone. Create files; make copies for customers, order files from offsite storage.
08/2001 to 09/2002 Piercing Pagoda (Hayward, CA)
Supervise the daily operations of jewelry store. Design & implement merchandise displays according to current sales campaigns, perform audits, merchandise inventory, personnel reviews, training, direct interviews, hiring, scheduling, set daily/monthly individual & store sales goals. Develop incentive programs to cultivate a success driven atmosphere for all employees. Process payments (cash check & credit card), bank deposits, order merchandise & store supplies.
10/2000 to 05/2001 SECU-STATE Employee Credit Union (Linthicum, MD)
Lending Production Assistant
Answer and properly direct incoming calls to Equity Loan Processors regarding loan submissions. Input Equity & credit line applications, pull credit reports, request important documents, order appraisals, inform customers of approval or denial of application. Create files, submit approved applicants to Equity Loan Processor and Underwriters. Process & file confidential documentation, refer clients to Credit Counseling Program to assist with improvement of credit.
10/1999 to 10/2000 Hampton Inn Hotel- BWI Airport (Linthicum, MD)
Hilton Honors Guest Service Manager
Assist with the management of the Front Desk & Staff. Educate & train hotel staff on Hilton Honors Guest Service Program, verify premier guest reservations & ensure that all special requests are satisfied. Address any guest concerns & complaints to ensure their 100% Satisfied. Answer multi-line phone, create reservations, schedule rental car reservations, and wake up calls & transportation pick (cab, town car or limousine service).
03/1999 to 10/1999 Hampton Inn Hotel (Fremont, MD)
Guest Service Supervisor
Train & Supervise Front Desk staff on the operations of hotel. Address any guest concerns & complaints in effort to ensure their 100% Satisfied. Answer multi-line phone, set up wake up calls create reservations, process payments for bill & arrange transportation to & from personal/business events. Verify any future reservations for our guest. Pursue & organize group/corporate sales blitz & calls to increase property profitability.
Transferred to Maryland BWI Airport Hampton Inn
Mt. Eden High School, Hayward, CA
High School Diploma: General Education 1993 GPA 3.0
Chabot College, Hayward, CA,
Major: Business Administration- A.S Candidate GPA 3.0
San Joaquin Valley College, Fresno, CA
Major: Clinical Administrative medical Assistant- A.S. Candidate GPA 4.0